Where to Track Your Order
Common Destinations --- > U.S. Canada Australia New Zealand UK Other
[ Updated : May 29, 2017 ]


Notice: We recommend that our customers choose EXPRESS SHIPPING -- where applicable * -- to avoid delays inherent in the international postal system. We have negotiated special rates with two majority express delivery services, so if your order is in excess of 100 g. (a little over 3 ounces), you will find that the EXPRESS SHIPPING cost is roughly equivalent to what you would pay with our standard CERTIFIED MAIL charge -- less than one dollar more. We are additionally encouraging using EXPRESS SHIPPING for packages destined for the U.S., since U.S. Postal Service is no longer providing any tracking data (see below), partially defeating the value of sending packages CERTIFIED in the first place. If you have any questions about these issues, please email us.
Alpha Omega Labs now ships from multiple locations worldwide. The shipping origin of your order will depend on the products ordered. For example, all herbal tinctures, essential oils, and Maria Treben topical creams ship from the U.S. All other items in the Salves, Cremes, and Topics category ship from Ecuador. All items in the Male Enhancement category ship from either Australia or New Zealand, etc.
When you order on either of our major sales sites, you are given the choice of choosing either Certified Mail or Express Shipping. As can be read in the notice above, we have recently renegociated better rates with our express shippers, so that express shipping is the most logical choice on any shipment in excess of 100 grams (roughly 3.5 ounces). If you provide us with your correct email address, we automatically send you tracking codes, along with the name of the shipper used to deliver your order.
If your order is shipped from Ecuador using Certified Mail, as opposed to Express shipping, your tracking code will begin with the letters "RR" and end with either"EC" for Ecuador. These letters are then separated by nine numbers . . . for example:

RR102892773EC

Ecuador: To verify that your order has been shipped and the date of shipment, simply enter your tracking code (and if you don't know it, just write us at support@herbhealers.com) into the search field at the link below (or click on the CDE logo at right) :

http://www.correosdelecuador.gob.ec/?p=2294

At the bottom of this page, you'll see an icon that reads "IPS Web Tracking." Just enter your tracking code next to "Item ID." Although the results read in Spanish, the most pertinent information is easy to understand. (In Latin America, remember that dates are in the DD/MM/YYYY and not the MM/DD/YYYY format.)


In most countries, ranging from Pakistan to India to South Korea to Turkey -- (yes, we ship to all those countries) -- you can use these pages to trace your package to its destination. In the major Western nations, this doesn't work, for reasons that even we ourselves don't understand. To track the package in your country, you will need to use another web page -- (see below) :


Shipments to the U.S. --- As of October 1, 2015, U.S. Postal (USPS) is no longer tracking packages from Ecuador (and other South American countries), so it is important to use IPS Tracking, which provides tracking data on packages to the U.S. up to the point of departure to Miami. From THAT date, normal delivery time is now normally ten days or less.
On items now going to the States, we now advise choosing EXPRESS SHIPPING. The tracking code emailed to you can be used to track your package on the respective express service indicated, be it UPS, DHL, or FedEx. We choose the express service that is best for you, based on the shipping origin(s) and destination.

Shipments to Canada --- First, verify using the instructions above that your package has shipped. As is the case for U.S. Postal (see above), Canada Post is no longer providing tracking data on its website. Thus, it is important to use IPS Tracking, which provides tracking data on packages to Toronto and Montreal before they are sent off to their respective delivery destinations in Canada. From the departure date to Canada, delivery times are averaging about two weeks.
On items now going to Canada, we now advise choosing EXPRESS SHIPPING. The tracking code emailed to you can be used to track your package on the respective express service indicated, be it UPS, DHL, or FedEx. We choose the express service that is best for you, based on the shipping origin(s) and destination.

Shipments to Australia --- First, if you choose Certified Mail, please verify above that your package has shipped. Please note that Australia Post does NOT provide any tracking data on their website.
It is for this reason and the longer delivery times, that we now recommend hoosing EXPRESS SHIPPING. The tracking code emailed to you can be used to track your package on the respective express service indicated, be it UPS, DHL, or FedEx. We choose the express service that is best for you, based on the shipping origin(s) and destination.

Shipments to New Zealand --- The same advice provided for Australia above pertains to all orders destined for New Zealand.

Shipments to U.K. --- The same advice provided for Australia above pertains to all orders destined for the U.K.

Other Countries --- The majority of other countries have agreements with Ecuador to share tracking information on Certified Mail, so that you can use our instructions above from registration of the package in Ecuador to delivery at your shipping destination.
However, taking into account the much longer delivery time and the degree to which we've been able to negotiate better rates on EXPRESS SHIPPING, we are now advising the use of the latter to ensure timely delivery WITH superior tracking service. Again, any questions about your package can be addressed at support@herbhealers.com.

Cathryn Caton, N.D.
Alpha Omega Labs
Guayaquil, Ecuador


* -- Countries to which we do NOT express deliver: Due to official thievery, excessive customs processing costs or transit time, high rates of missing packages, or some combination thereof, we have elected not to ship to the following countries via Express Delivery -- (listed alphabetically) : Austria, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, España (Spain), Germany, Guatamala, India, Israel, Latvia, Mexico, Panama, Peru, Romania, Russia, Sweden, and Thailand.